Front Office Manager
Dubai · Hospitality · Manager · AED package wording
Role snapshot
- Department: Rooms / Front Office
- Reports to: Rooms Division Manager or General Manager
- Owns reception, guest arrival, departure, upselling, complaint recovery and front-desk standards.
Key responsibilities
- Lead daily front-office operations across reception, concierge coordination, cashiering and night audit handover.
- Coach supervisors and agents on service recovery, queue control, guest recognition and accurate profile management.
- Track guest feedback, upsell performance, billing errors, room-status issues and repeat service failures.
- Work with Housekeeping, Reservations, Revenue and Security so arrivals, departures and VIP movements are controlled.
Requirements
- Hotel front-office leadership experience in a busy UAE or GCC property.
- Strong PMS knowledge, guest complaint judgement, cash-control discipline and team coaching ability.
- Arabic, Russian, Mandarin or other guest-market language skills may be useful where the property mix requires it.
Success measures
- Guest satisfaction, review response quality, queue times and complaint recovery outcomes improve month on month.
- Billing errors, handover gaps and room-status disputes are tracked and reduced through clear daily controls.
- Front-office supervisors can run shifts confidently without every escalation returning to the manager.
Package and working conditions
- Monthly salary and allowances should be stated in AED and reviewed against the property’s approved compensation range.
- Shift work, weekends, public holidays, Ramadan schedule adjustments and emergency guest escalations should be made clear before offer stage.
- Health insurance, annual leave, flight allowance, service charge or bonus eligibility should be written according to company policy.
GCC hiring checks
- Confirm UAE work authorisation, visa process, probation wording and final offer terms before contract issue.
- Use AED monthly salary wording and align wage-payment wording with UAE WPS expectations where applicable.
- Check whether the role falls into the employer’s Emiratisation planning or skilled-role reporting process.
Application process
Invite candidates to share a CV and brief examples of front-office leadership, guest recovery and team coaching. Shortlisted candidates should expect a structured interview and reference checks aligned to hotel policy.